Refund/Cancellation Policy
At Gram Bahar, we are committed to providing a hassle-free shopping experience for our valued customers. This policy outlines our procedures for refunds, cancellations, and exchanges, including timelines and eligibility criteria, ensuring transparency and prompt assistance. Please review the details below.
Exchanges and Returns
We understand that circumstances may lead you to request an exchange or return of a purchased item. To be eligible for an exchange or return, please note the following:
- Your item must be in its original condition, unused, and in its original packaging.
- The invoice must be provided at the time of return pickup.
- Used products are ineligible for exchange or return.
Exchanges/Returns are applicable in the following cases:
- The product is damaged, or you received the wrong item.
- The product’s seal was not intact at delivery.
- The product has expired upon delivery.
Timelines:
- Requests must be initiated within 48 hours of delivery.
- Upon approval, pickups will be arranged within 3-5 business days, and exchanges will be completed within the same timeframe.
Note: For quality-related issues, contact us at grambahar.com@gmail.com.
Cancellations
- Currently, we do not accept customer-initiated cancellation requests.
- Exceptions: If we approve a cancellation in rare cases (e.g., technical issues, unavailability of stock), a full refund will be processed.
Eligibility for Cancellation:
- Orders must not have been dispatched for delivery.
- Cancellations initiated by us (e.g., incorrect pricing, payment failure) will be communicated immediately.
Refunds
Once a returned item is received and inspected, we will notify you of its approval or rejection for a refund.
Approved Refunds:
- Refunds are processed to the original payment method.
- Timelines: 5-7 business days for the refund to reflect in your account.
PhonePe Payment Guidelines:
- Payments made via PhonePe will be refunded to the linked PhonePe wallet or bank account.
- Ensure your PhonePe account details are active to avoid refund delays.
- For disputes related to refunds through PhonePe, you can contact us directly at grambahar.com@gmail.com or PhonePe support.
No Refund/Cancellation Cases
- Products returned without original packaging or invoice.
- Products reported for return after 48 hours of delivery.
- Used, damaged (post-delivery), or tampered products.
Contact Details
For assistance or queries related to returns, cancellations, or refunds, please reach out to:
- Email: grambahar.com@gmail.com
Thank you for shopping with Gram Bahar. Your trust in our products and services means the world to us.
